Remanufactured Consumable Supplies Warranty
TonerCharge warrants all remanufactured cartridges supplied
Customer shall be free from defects in materials and workmanship
for a period covering 1 year or until the cartridge is depleted
of toner, whichever comes first. If, for any reason, you are
not completely satisfied, simply call us for a replacement cartridge
and credit for the unused portion.
Warrantee does not cover damage resulting from customer abuse
or neglect (e.g. dropping the cartridge or leaving a cartridge
unprotected from the elements).
Printer Warranty - Use of TonerCharge Remanufactured Products
TonerCharge warrants the customer's printer per the following:
If you think a TonerCharge remanufactured cartridge has caused
damage to your printer present your claim to TonerCharge first.
In case of damage to laser printer solely due to a TonerCharge
remanufactured cartridge, TonerCharge will pay for repair or
perform the necessary repairs.
If the laser printer is under warranty and the claim for damage
is presented to the original manufacturer for warranty repair,
the original manufacturer or authorized service representative
must deny warranty repair in writing, solely because of the
customer's use of a recycled toner cartridge. Customer shall
provide TonerCharge with the original denial letter and any
and all other documentation including a detailed repair receipt
and list of repaired and/or replaced parts. To present a claim,
contact TonerCharge directly, first.
Original Equipment Manufacturer's Warranty
Items sold by TonerCharge and produced by others carry their
own warranty. TonerCharge warrants all original equipment manufacturer's
(OEM) products per manufacturer's warranty.
Refurbished Printer Warranty
Unless stated otherwise, TonerCharge refurbished machines are
warranted against defects in materials or workmanship for 90
days. Factory refurbished machines carry the factory warranty.
Free Technical Support
TonerCharge offers free telephone technical support. If you
have a question about any of our products or services, please
call a customer service representative, toll free, at (888)278-1066
or e-mail us at info@tonercharge.com. For other contact information,
click here.
Delivery
All orders are shipped, based upon stock availability, by the
customer's preferred method. Most items will ship out the same
day the product is ordered. If a shipment is refused, your account
will be charged a 20% restocking fee and freight.
Back Orders
TonerCharge will make every attempt to ship your order out
immediately. Unfortunately, a situation may arise when an item
is temporarily out of stock and must be backordered. If so,
we'll e-mail you and give you an estimated time when the product
should be back in stock.
You have the option to wait for the backorder to ship or to
cancel the order and we'll credit your account. If we don't
hear back from you, we'll ship the product as soon as it is
available.
Payment Method
TonerCharge accepts the following major credit cards - Mastercard,
Visa and Discover. Your credit card will be billed upon processing
of your order. Please provide the billing address and telephone
number, exactly as the credit card bank has it on record.
Tax
TonerCharge Corporation is located in the State of South Carolina
and is only obligated to withhold 5% sales tax for delivery
within this state. You will not be charged sales tax if you
live outside of South Carolina.
Returns
If you've made a purchase from TonerCharge and for some reason
need to return the item, please read our policies below:
Non-Defective Product
A 20% restocking fee will be assessed on all non-defective
items returned. Non-defective items must be returned within
30 days of original delivery, freight pre-paid. Non-defective
product returns must be the exact product that was shipped out,
un-altered, have a valid Return Merchandise Authorization (RMA#)
and received prior to the RMA# authorization.
Defective Product
If any product becomes defective within its warranty period,
it may be returned for replacement and/or credit. TonerCharge
will credit the unused portion. If possible, please include
a representative test print of the defect. This will help our
technicians determine the cause of the problem and improve our
product. TonerCharge will pay the freight both ways for defective
products.
Products Damaged by Shipping
If you receive a package that has been damaged due to shipping,
please contact the carrier and TonerCharge immediately.
Shipping Errors
All shipping error claims must be made within 5 working days
of delivery of goods. Returns must be in the original packaging
and factory sealed where applicable. If the product is not received
in salable condition, you may not receive credit.
Return Process
- Call us at (888)278-1066 and tell customer service you'd
like to return product. We will issue a return merchandise
authorization number (RMA#), valid for 30 days. For defective
products, we will also send a FedEx PRP return label.
- Return the product either freight pre-paid (for non-defective
products) or use a FedEx PRP return label. Make sure the packaging
is clearly identified with its RMA#. No product returns will
be accepted without an RMA#.
- TonerCharge will inspect the return, then either replace
the product, refund or credit your account as appropriate.
Prices and Availability
Prices and availability are subject to change without notice.
Prices are in U.S. dollars. TonerCharge is not responsible for
error with respect to information concerning ordered products
and will not be liable for incidental, consequential or special
damages.
Foreign Shipment
If products purchased from TonerCharge are to be exported,
you must obtain certain export documentation from the Federal
Government before shipping to a foreign country. Manufacturers'
warranties for exported goods may vary or even be void. TonerCharge
disclaims all warranties either expressed or implied warranty
of merchantability or fitness for a particular purpose.
Trademarks
All trademarks or service marks are the property of their respective
holders.
Copyright
Any unauthorized use of the materials appearing on this site
may violate copyright, trademark and or other applicable laws
and could result in criminal or civil penalties.
